| Q: |
"Is
it really FREE?" |
| A: |
Yes! You really do get up to 4 receivers and a satellite
dish installed for free. Of course, you are also
making a one year commitment to pay your monthly
programming charges automatically using your credit
card. Keep in mind that we will charge your card
$49.99 up front. This covers activating your account
and your free installation. But the great news is
that you'll receive $200 in credits on your bill
from DISH Network! (Click here for important information on how to get your $200
in credits.)
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|
| Q: |
"What
if I don't have a credit card?" |
| A: |
To sign up for this offer with Dish Network, you
are required to use a credit card (MasterCard, Visa,
American Express, Discover) or a debit card which has
a MasterCard/Visa Logo. Debit cards from your checking
account are acceptable as long as they have a Visa
or MasterCard Logo. If you do not have a credit card,
you should consider having a roomate or other household
member obtain service in their name if they have a
credit card.
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|
| Q: |
I want to see a list of all of
the channels! |
| A: |
You can get a list of the channels that are included
in any package on our website. Just click on any programming
Package that is underlined. Then a window will pop
up giving you a detailed listing. In general, anything
that is underlined on our website can be clicked on. |
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|
| Q: |
"Do
I have to choose my programming right now?" |
| A: |
No. If you are not sure of which packages you desire,
you can simply choose the basic programming package
for now. You'll then have time to consider your options.
Just keep in mind that you'll have to decide before
the installer comes to your home. Your installer will
activate the programming you desire when he is in your
home. |
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|
| Q: |
"How
many receivers can I have?" |
| A: |
You can have up to 6 receivers on one account. Your
first four receivers are installed FREE. If you need
a fifth or sixth receiver, you must pay $99.99 each
for the extra receivers. Installation of each extra
receiver will cost $59.99. You will still only pay
us $49.99 today to get set up. You will pay Dish Network
directly at a later time for your additional receivers. |
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|
| Q: |
"Can
I substitute one channel for another in my basic
package?" |
| A: |
We strive to make satellite programming as affordable
as possible. One way to help keep costs lower is to
provide stations in packages, rather than mostly a
la carte. Allowing customers to substitute channels
would have the adverse effect of forcing us to raise
prices, both for overall programming, and for a la
carte stations. To prevent this, no substitutions are
allowed. |
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|
| Q: |
Adult programming |
| A: |
Dish Network currently offers an extensive lineup
of adult programming. Please click on "Movie Channels" for
more detailed information.
|
| |
|
| Q: |
"UPN and WB -- Do you carry UPN
and WB Networks?" |
| A: |
Yes, we currently carry WB and UPN. |
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|
| Q: |
Our Homeowners Association forbids
satellite dishes. |
| A: |
THEY DON'T HAVE THE RIGHT! We would love to have
you as a customer. Our dish antenna sizes are 18" or
20" and comply with the Satellite Consumer Bill of
Rights, a regulation released by the FCC on August
6, 1996. This regulation PREEMPTS area zoning ordinances
and Homeowner Association covenants and restrictions
on DBS dish antennas. This rule was required by Congress
in the 1996 Telecommunications Act. Some HOA'S have
been fighting to keep restriction rights by threatening
court action on tenants with dish antennas, in some
cases arguing that a dish antenna is installed in
a common area, calling the air space above the homeowners
roof where the dish antenna is installed, the common
area. Congress is on your side in this matter.
For more IMPORTANT information please CLICK
HERE |
| |
|
| Q: |
"Can I check my account status online?" |
| A: |
You may view your current or previous billing statements,
add services, or make payments to your account online.
Keep in mind that our Free installation offer requires
that you agree to automatic monthly billing on your
credit card.
|
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|
| Q: |
"How do I hook up my VCR?" |
| A: |
If you are using the RCA connections: Run the red,
white and yellow connects from the satellite receiver
to the VCR line inputs. Then run the line outputs to
the TV video 1 input. Select LINE IN on your VCR and
video 1 on your TV. If your are using coaxial cable:
Run the coax from the TV set out of the satellite receiver
to the antenna in of the VCR. Then run the VCR out
to the TV set coax in. Put the switch on the back of
the VCR and the VCR's channel to 3 or 4. You must also
put the switch on the back of the TV and the TV's channel
to 3 or 4.You can combine the RCA out of the receiver
to the VCR and the use coax out from the VCR to the
TV. Be sure to put the VCR in the LINE IN mode and
the TV on channel 3 or 4. You will have to refer to
your VCR and/or your TV owners manual for help on selecting
the LINE/AUX INPUTS. |
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|
| Q: |
Dolby Surround vs. Dolby Digital |
| A: |
There are 2 differences between Dolby Surround and
Dolby Digital. First Dolby Surround only has 4 channels;
Left, Right, Center and Surround(rear). Dolby Digital
(AC-3) has 5.1 channels; Left, Right, Center, Right
surround, Left surround, and low frequency effects
(Sub Woofer). In addition, AC-3 includes a Phase Delay
which gives the illusion of a sound reflection which
is either closer or further from you than the actual
speaker and gives a more realistic sound profile. |
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|
| Q: |
"How good is your warranty?" |
| A: |
The promotion comes with Dish Network's incredible
IN-HOME SERVICE PLAN! |
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|
| Q: |
How to activate the Adult Guard
(Parental System Locks) |
| A: |
The Adult GuardT feature gives you the capability
to remove the AdultT channels (Playboy, TEN, Extasy,
and Adultvision) from your Electronic Program Guide.
This prevents any children in the household from
viewing the programming OR accessing the program
information. To activate Adult GuardT follow these
simple steps. (NOTE: procedure may vary for some
receivers)
- Press the MENUT button
- Highlight the LOCKST option, pressSELECTT
- Choose the CHANNEL LOCKST option, and press SELECTT
- Scroll through the listed channel numbers till
you see the Adult channel (495-497). Highlight
the channels, and press the select button once
on each channel. (NOTE: You should see a checkmark
appear next to the channel information)
- Highlight the SAVET option, and press SELECTT
- Highlight the LOCK SYSTEMT option, and press
SELECTT
- Enter a 4 digit password, then highlight OK and
press SELECTT
- Re-enter the password for confirmation, then
highlight OK and press SELECTT
- Your system is now locked (NOTE: This also automatically
locks out the PPV channels, and requires the password
be entered to view or order PPV)
- Press the GUIDET button, notice the padlock in
the upper left corner is now closed, and the adult
channels are not listed in the guide any more.
To view an adult channel after activating Adult
GuardT follow these steps:
1. Press the MENUT button
2. Highlight the LOCKST option, press SELECTT
3. Enter your 4 digit password, highlight OK and press
SELECTT
4. Highlight the UNLOCK SYSTEMT option, and press SELECTT
5. Your system is now unlocked, and you can view the
adult channels.
6. When done viewing, re-lock your system following
the instructions above.
- If you have any questions or problems, please
contact us @ 1-800-333-3474, or feedback@echostar.com
If you want to leave the adult programming in the
Electronic Program Guide, but still wish to restrict
viewing. Follow these steps:
1. Press MENUT
2. Highlight the LOCKST option, press SELECTT
3. Highlight the RATINGS LOCKST option, press SELECTT
4. Highlight the NR/AOT option, press SELECTT a checkmark
should now be in this box.
5. Highlight the SAVET option and press SELECTT.
6. Highlight the LOCK SYSTEMT option, and press SELECTT
7. Enter a 4 digit password, highlight OK, and press
SELECTT
8. Re-enter the password for confirmation, highlight
OKT and press SELECTT
9. Your system is now locked, the PPV channels and
any show that has a NR/AOT (Not Rated/Adult Only) rating
will require that you enter the password in order to
view.
|
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|
| Q: |
"Can I get service in Puerto Rico?" |
| A: |
No. This offer does not extend to Puerto Rico. Sorry. |
| |
|
| Q: |
"Is service available in Canada?" |
| A: |
No. Service is only available in the continental
USA and Hawaii. |
| |
|
| Q: |
"If I live in an apartment or condo
can I still get a dish?" |
| A: |
In most cases, yes, if you have a balcony. The law
requires that your landlord must give you permission.
For more IMPORTANT information please CLICK HERE. FCC rules permit residents of rental
property to install a satellite dish, but only in certain
areas. Generally, FCC rules permit renters to install
a dish only in areas that are subject to the renter's
exclusive use and control. Generally, this means an
area that you may use, but that is not available for
the general use of all tenants. Such an area may include
a balcony, patio, yard, deck or other area that only
you have the right to use. If you have such an area,
you may install a dish. |
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|
| Q: |
I broke my remote. Can I buy a
new one? |
| A: |
Yes! A remote control is $49.99 + $5.00 shipping.
(Total $54.99) You can order by phone using MasterCard,
Visa, or Discover at 1-877-998-DISH . Your new remote
will arrive within 7-10 days of your order.
|
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|
| Q: |
Can I get NFL Coverage? |
| A: |
DISH Network broadcasts as many as 231 NFL preseason,
regular season and post-season playoff games without
having to purchase a costly season package subscription!
(Game access subject to channel availability and programmer
restrictions.) That's right, extensive NFL coverage
is available on ESPN which is already included in DISH
Network's Digital 100 and Digital 150 packages. You
can also watch exciting NFL matchups on either your
local networks or, if qualified, on Local Broadcast
Networks or Distant Broadcast Networks East and/or
West Coast network feeds. Not only will you get to
watch your favorite NFL teams in action, but you can
also check out other great sports programming that
includes your regional sports network, college football,
Major League Baseball, NBA Basketball and NCAA Basketball.
All this and more is available with a subscription
to the Digital 100 or Digital 150 package. |
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|
| Q: |
Do I need a cable-ready TV? |
| A: |
No. Dish Network is compatible with every TV ever
manufactured! Installation is free on all models of
television. |
| |
|
| Q: |
Will I get an HDTV signal? |
| A: |
No, but you will receive a PURE DIGITAL signal which
is completely distortion-free. The quality of your
signal is so high that it is equivalent to a DVD. This
signal will look incredible on ANY television, including
HDTVs. |
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|
| Q: |
Can I get this installed on my
motorhome or tractor trailer? |
| A: |
Yes! We do have packages available for your RV or
motorhome. However, they are different from the program
advertised on this website. Please click on "about
us" in the left column to locate our phone number.
We welcome your call to discuss mobile mounting solutions. |
| |
|
| Q: |
International Programming |
| A: |
Many International Programming packages are available.
However, you would need to have a second Dish installed
in addition to your main system because the International
Programming is delivered from a different satellite
in the sky. The cost to have this second dish installed
on your home is $99 in addition to the $49.99 activation
fee you will pay us today. You will pay the $99 directly
to Dish Network at a later time. You should also be
aware that International Programming carries an extra
monthly charge in addition to your monthly programming
for English channels. You are required to subscribe
to at least the 50 channel package in English before
you are eligible to add additional International Programming.
(English programming packages begin at $29.99/mo.) |
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|
| Q: |
What if I move before my one year
commitment is up? |
| A: |
No problem! DISH Network will reinstall your system
at your new residence for FREE so long as you commit
to a new 12 month period of at least Top 150 programming
at your new home. |
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|
Referring
Affiliate: [EXTRA20]
